Emera Carpet Cleaning and Restoration

Certified restoration that attends within hours.

Emera CCR is the IICRC-certified, RIA-member restoration partner for Melbourne & Sydney insurers, loss adjusters and builders. We rock up on site the same day, restoring before replacing, with insurer-ready documentation on every job.

Lodge a Job Call 1300 144 667
The same room fully restored by Emera CCR — clean, dry carpet
Water-damaged room before restoration — soaked floor and debris
Before After

Unmatched drying speed and restoration quality.

— drag to compare

Certified & compliant

IICRC Certified IICRC Certified Firm Restoration Industry Association Australasia Member
Fully insured WHS-inducted on commercial sites
The Emera CCR offer

Emera Rapid Response™

Our rapid response program packages the expertise, speed and response of our crews into the four things you actually want: trust, speed, restore-first mitigation, and documentation.

The Emera team — certified restoration technicians and management with their response fleet

Real crews. Real response.

Certified technicians and a local fleet, ready to roll at a moment's notice.

Certified & compliant

IICRC-certified firm, RIA Australasia member, fully insured and WHS-inducted on commercial sites.

Same-day speed

A 24/7 claims line that always answers, with crews on site within hours. We make-safe first, so a small loss never becomes a large one.

Restore-first

We salvage before we replace. Early, correct mitigation dries and saves structure and contents, directly lowering claim cost, displacement and disputes.

Insurer-ready documentation

Moisture mapping, photo logs, cause-of-loss notes, drying goals and completion reports on every job — evidence-backed and built to pass the automated checks insurers now run.

Restore or replace

Restore where possible.
Replace where necessary.

Our restoration decisions are guided by IICRC standards to achieve safe, hygienic, and healthy outcomes for occupants.

Restoring an asset is usually the lower-cost outcome for a claim but it isn't always the correct one. Where a loss involves grossly contaminated (Category 3) water, for example, the standards call for affected porous materials to be removed rather than dried in place. We tell you which it is, and why, before the work starts.

You get a defensible reason for every restore-or-replace call and a documented evidence against the standard it was made under.
IICRC S500 Standard for Professional Water Damage Restoration

Governs how water losses are categorised and classified, how drying goals are set, and when affected materials can be dried in place versus removed.

Burst pipes · storm & flood · structural drying

IICRC S520 Standard for Professional Mold Remediation

Governs containment, condition levels and clearance for mould remediation — including the principle that remediation addresses the moisture source, not just the visible growth.

Mould remediation · post-water secondary damage

IICRC S700 Standard for Professional Fire and Smoke Damage Restoration

Governs assessment and restoration of fire- and smoke-affected structures, assemblies and contents, including soot and odour remediation.

Fire & smoke damage · contents recovery

Emera CCR is an IICRC-certified firm. IICRC S500, S520 and S700 are ANSI-approved standards published by the Institute of Inspection, Cleaning and Restoration Certification.

Scope of works

What we make safe, mitigate and restore.

Water damage & burst pipes

Rapid extraction, structural drying and monitoring to a defined drying goal — before secondary damage sets in.

Guided by IICRC S500

Fire & smoke damage

Make-safe, soot and odour remediation, and content recovery with clear, documented scopes.

Guided by IICRC S700

Mould remediation

Containment and remediation to the appropriate condition level — the ~50% of Victorian restoration work that can't wait.

Guided by IICRC S520

Storm & flood make-safe

Emergency make-safe and drying when weather events hit, with crews and equipment ready to mobilise.

Guided by IICRC S500

Carpet & structural drying

Air movers, LGR dehumidifiers and moisture meters set and adjusted daily until target moisture is met.

Guided by IICRC S500

Contents restoration

Assessment and restoration of contents that can be safely saved, keeping replacement — and claim cost — down.

Guided by IICRC S700
The workflow

From dispatch to insurer-ready in four steps.

A predictable, documented process that mirrors exactly what insurers and loss adjusters expect on every claim.

01

You dispatch

One call to 1300 144 667 or lodge a job online — 24/7. We capture the site, contact and cause of loss immediately.

02

Same-day make-safe

Crews attend within hours and make-safe. We deliver an initial assessment report with cause-of-loss and a moisture baseline.

03

Mitigate & dry to target

Equipment is set and we take daily moisture readings against the drying goal, adjusting until the material is dry. We rigourously focus on stopping secondary mould damage.

04

Insurer-ready completion

A full documentation pack — readings, photos, scope and completion report — delivered within 48 hours of completion.

Emera technician logging audit-ready documentation on a digital device
We make the adjuster's file easy

Documentation that closes claims.

Poor documentation is the number-one reason contractors get dropped. Every Emera job produces a clean, consistent paper trail that reduces claim friction and stands up to scrutiny.

  • Initial assessment report with cause-of-loss notes
  • Water category and class recorded under IICRC S500
  • Moisture mapping and daily readings against drying goals
  • Time-stamped photo logs across the job lifecycle
  • Restore-or-replace calls documented against the applicable standard
  • Clear, itemised scopes with no surprise variations
  • Completion report delivered within 48 hours
For adjusters, builders & strata managers

Get Emera on your call list.

Request our capability statement and prequalification pack — certifications, insurance certificates, equipment list, response SLA, coverage map and a sample job report.

Request capability pack Call 1300 144 667

Common Questions

Are you IICRC certified and RIA members?
Yes. Emera CCR is an IICRC-certified firm and a member of the Restoration Industry Association (RIA) Australasia. We're fully insured and WHS-inducted for commercial sites — the credentials most insurer panels and adjuster call lists require before they'll dispatch to you.
Which industry standards do you work to?
Our restoration decisions are guided by IICRC standards to achieve safe, hygienic, and healthy outcomes for occupants — principally S500 for water damage restoration, S520 for mould remediation, and S700 for fire and smoke damage restoration. Every scope we issue records the basis on which materials were dried in place or removed.
Do you always restore rather than replace?
No — and you should be wary of anyone who says they do. Restoring is usually the lower-cost outcome, so we restore where possible. But the standards require replacement in some circumstances: where a loss involves grossly contaminated (Category 3) water, for example, affected porous materials are removed rather than dried in place. We'll tell you which call we're making and why, before the work starts.
How fast do you attend a claim?
Our claims line is answered 24/7 and we attend Melbourne and Sydney metro losses the same day — within hours where possible. Make-safe is always the first priority so a small loss doesn't become a large, expensive one.
What documentation do you provide for insurers?
Every job produces an initial assessment report with cause-of-loss notes, moisture mapping and daily readings against drying goals, time-stamped photo logs, an itemised scope, and a completion report delivered within 48 hours of completion — consistent and evidence-backed for the automated checks insurers now run.
Do you handle mould and category water losses?
Yes. We remediate mould in line with IICRC S520 and categorise water losses under IICRC S500, alongside fire, smoke and storm mitigation. Mould accounts for around half of Victorian restoration work and is exactly the kind of secondary damage that same-day attendance and correct early mitigation are designed to prevent.
Which areas do you cover?
We currently cover the Melbourne and Sydney metro areas with same-day attendance, and have the systems and equipment in place to scale coverage as relationships grow.
How do we add Emera to our panel or call list?
Call 1300 144 667 or email claims@emeraccr.com.au and we'll send our capability statement and prequalification pack — certifications, insurance certificates, equipment list, response SLA, coverage map and a sample job report. We're happy to start with a single after-hours or overflow trial job.
Is there a rate card?
Yes — a channel rate card covering call-out, technician tiers, equipment day-rates and after-hours loadings is available on request, aligned to prevailing insurer schedules.

Lodge a job.

Give us the site and a contact number and we'll call you straight back. Certified crews, same-day across Melbourne & Sydney.

Talk to us

Claims line · answered 24/7

1300 144 667

Email claims

claims@emeraccr.com.au
IICRC Certified Firm RIA Australasia Member

IICRC-certified · RIA member · fully insured

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